Privacy policy
Privacy policy
Last updated: 2024
| Basic information on data protection | |
| Data controller | Servicios Estudiantiles Integrales SL |
| Data protection contact | CALLE HERMOSILLA, 82 1ºE – 28001 MADRID administracion@mundoestudiante.com |
| Websites and applications | mundoestudiante.com Including all its subdomains or sections. |
| Purposes and legal bases | We will use your personal data, among other purposes, to manage your registration as a user, manage the provision of the service and respond to your enquiries. For our part, we are entitled to process your data on various grounds. Mainly, the legal basis lies in the performance of the services contract you enter into with us. On other occasions, the processing of data may be based on our legitimate interest as a company or on the consent you have given us. In addition, as the performance of pre-contractual measures when you make any enquiry through the channels provided. If you would like to know more about all the purposes for which we process your data or the legal bases for doing so, we explain them below. |
| Recipients | We may share your data with our own franchised centres, with the service providers who help or support us, with academic institutions with which we have collaboration agreements, or with those to whom we have a legal obligation. |
| User rights | You have the right to access, rectify, erase, object to, or request the restriction or portability of your personal data, or not to be subject to automated individual decisions based on it, as we explain in detail below. |
| Additional information | You can find additional information about the Website in: Cookie policy |
1. introduction
In accordance with Regulation (EU) 2016/679 of the Parliament and of the Council of April 2016 (GDPR) on the protection of natural persons with regard to the processing of your personal data, and Ley Orgánica 3/2018, de 5 de diciembre de Protección de Datos Personales y Garantía de los Derechos Digitales (LOPDGDD), mundoestudiante informs you of the following:
This document contains information about how we collect, process and protect your data, and how we guarantee your rights in relation to its use and access.
At mundoestudiante we consider it vitally important to protect your right to privacy and the protection of your personal data, and we therefore want to ensure that you feel safe at all times.
In our activity, we process and collect your data lawfully, fairly and transparently, for specified, explicit and legitimate purposes. mundoestudiante will not process your data for purposes incompatible with those purposes.
Furthermore, your data will be adequate, relevant and limited in relation to the purposes for which it is used, accurate, and kept for as long as necessary, and mundoestudiante will adopt appropriate technical or organisational measures to guarantee its security.
Please read this document carefully to find out more about our Privacy Policy.
2. identity and contact details of the controller of your personal data
Name and identity: Servicios Estudiantiles Integrales SL (hereinafter, mundoestudiante)
Tax ID (CIF): B-88044425
Address and postcode: CALLE HERMOSILLA, 82 1ºE – 28001 MADRID
Contact information: administracion@mundoestudiante.com
3. personal data we process and where it comes from
In the course of your relationship with us and the activities carried out, the following categories of personal data may be processed:
| Data category | Additional information |
| Identification data, such as first name, surnames or identity document (DNI, passport, TIE). | Identification data may be provided either by the data subject or by a third party during the registration process. Among other purposes, this data is used to enrol you at one of our centres, programmes and online lessons. We also need this data to create your user profile, whether you are a teacher or a student, and to give you access to the platform. |
| Images, such as photographs and videos. | The images collected are used to promote our activities. If we use them, it will always be with your prior consent. |
| Voice and audio. | Calls you make may be recorded to ensure the quality and security of the service. |
| Personal characteristics data, such as gender, family details, language, nationality and/or date of birth. | Personal characteristics data is used, among other purposes, to complete your profile and for the necessary management of the services you have subscribed to. |
| Contact data, such as email address, telephone number and/or full postal address. | Contact data is used to establish communication with students, parents or teachers. |
| Browsing data, such as unique ID, IP address, language or cookies. | Browsing data is collected automatically as you browse. If you would like to know more about which data we collect and for what purposes, see our cookie policy. |
| Financial data, such as bank account number and account holder, and billing details. | Financial data is used to manage invoicing and payment collection for the services you have contracted with us, as well as to comply with legal obligations relating to fraud prevention. |
| Preference and opinion data, such as data obtained from surveys, preferences or comments. | Preference and opinion data allows us to improve the quality of the products and services we offer our users, thanks to the information they themselves provide through the various channels. |
| Academic data, such as school year or academic assessments. | This information will be collected to ensure that our programme matches the academic level of participants. |
| Employment data, such as teaching position or CV. | Employment data is necessary for recruitment processes. |
As part of the service, mundoestudiante allows prior enquiries to be made in order to obtain more information about the programmes and services we provide, through the channels provided, such as the web form, email (info@mundoestudiante.com), contact telephone numbers (+34 911 79 60 15) and WhatsApp Web (https://web.whatsapp.com/).
The legal basis for processing the personal data indicated is set out below.
The personal data mentioned above may come from the data subject themselves, from an authorised third party or, in the case of minors, from their legal or voluntary representative. We also obtain data from third parties who provide services to us. As a user, you guarantee that the personal data provided to mundoestudiante is true and accurate, and you undertake to notify us of any changes to it where necessary.
4. purposes of the processing of your personal data
mundoestudiante will process your data for specific, explicit and legitimate purposes in accordance with any information provided. Depending on the different services you use at any given time, we will need to process different data, for example, when you contact us through our website or take out any of our services.
mundoestudiante will take into account the principle of data minimisation, and will collect and process the data that is necessary and relevant for the purposes set out below.
Accordingly, our legal basis will depend on the type of information and may be, among others, the provision of the contracted service, your consent, legitimate interest or the performance of contractual and pre-contractual measures, and consent (the specific legal basis for each purpose is detailed below).
| Purpose | Description |
| Statistical purposes and usability and quality analysis to improve our services | The database is analysed to generate statistics of interest to the sector, but no specific data relating to any data subject is used for this purpose. Personal data will be used to compile statistics, always applying the necessary measures, such as anonymisation, to prevent the data from being specific to or identifying users. We will process your browsing data for analytical and statistical purposes, that is, to understand how users interact with our website and with the actions we may carry out on other websites and apps, so that we can make improvements. |
| Sending marketing communications to customers | Provided you have given us your consent, we will process your data for promotional and advertising purposes relating to our services. |
| Sending marketing and transactional communications relating to products or services already contracted | Marketing and transactional communications relating to products already contracted may be sent to the customer, provided that you have a contractual relationship with us and the products concerned are related to them. |
| Compliance with legal obligations | We may need to process your data in order to manage and comply with the applicable legal requirements. |
| Formalisation and performance of the contract | Personal data will be processed to manage and perform the contractual relationship to which you are a party. |
| Management of registration and access to the platform | We need your personal data to provide you with use of the platform once you wish to formalise your relationship with us. In addition, we will process your login credentials to give you access and authenticate your identity, in order to ensure that no unauthorised access takes place. |
| Handling requests or enquiries made through the Customer Service or support channels | We only process the personal data that is strictly necessary to manage or resolve your request or enquiry. This data will be used to contact you, look into your query and respond to it. |
| Security and fraud prevention | Personal data may be processed to ensure the security of the website and prevent fraud, such as detecting and preventing illegal activities and monitoring suspicious activity. |
| Human Resources management | We may process employment data to manage applications and hiring as part of our recruitment processes. |
| Provision of educational services | We use the personal data provided for this purpose to deliver teaching suited to the student’s language, particular needs and school year, where necessary. |
| Communication with parents, legal guardians or persons designated by students of legal age | We may use the contact details of parents or legal guardians to send non-commercial communications concerning the platform or the student’s performance and situation. |
| Use of images for advertising purposes | Provided you have given us your consent, we will use images taken during activities to promote our services. |
| Management of the services offered | We will use the personal data provided to manage the contracted services, such as the administration of official exams. |
5. legal bases for processing your personal data
The legal bases that allow us to process your personal data in accordance with current legislation are set out below:
| Purpose | Legal basis |
| Statistical purposes and usability and quality analysis to improve our services | Processing is based on the legitimate interest of the controller. |
| Sending marketing communications to customers | Processing is based on the express consent of the data subject. |
| Sending marketing and transactional communications relating to products or services already contracted | Processing is based on the performance of the contract and the legitimate interest of the controller, in accordance with Article 21 of the LSSI, which authorises it where there is a prior contractual relationship and the provider has lawfully obtained the recipient’s contact details and uses them to send marketing communications about its own company’s products or services that are similar to those originally contracted by the customer. |
| Compliance with legal obligations | Processing necessary to comply with the legal obligations arising from the current legislation applicable to the controller. |
| Formalisation and performance of the contract | Processing necessary for the performance of a contract to which the data subject is party. |
| Management of registration and access to the platform | Processing necessary for the performance of a contract to which the data subject is party. |
| Handling requests or enquiries made through the Customer Service or support channels | Data processing is necessary for the proper performance of the contract. For requests made prior to booking, processing will be necessary to take pre-contractual measures. |
| Security and fraud prevention | Processing is based on the legitimate interest of the controller and compliance with the legal obligations arising from the current legislation applicable to the controller. |
| Human Resources management | Processing is based on the consent of the data subject, the performance of a contract and compliance with the legal obligations arising from the current legislation applicable to the controller. |
| Provision of educational services | Processing necessary for the performance of a contract to which the data subject is party, as well as the consent of the data subject. |
| Communication with parents, legal guardians or persons designated by students of legal age | Processing necessary for the performance of a contract to which the data subject is party, as well as the consent of the data subject. |
| Use of images for advertising purposes | Processing is based on the express consent of the data subject. |
| Management of the services offered | Processing necessary for the performance of a contract to which the data subject is party. |
With regard to sending marketing communications, and in accordance with the Spanish Ley 34/2002 de Servicios de la Sociedad de Información y Comercio Electrónico (LSSI), mundoestudiante will not send advertising or promotional communications by email or any other equivalent means of electronic communication that have not previously been requested or expressly authorised by their recipients.
However, the provisions of the preceding paragraph shall not apply where we have a contractual relationship with you, provided that we have lawfully obtained your contact details and use them to send you marketing communications about mundoestudiante products or services that are similar to those you originally contracted. In any case, mundoestudiante offers data subjects the option to object to the processing of their data for promotional purposes through a simple, free-of-charge procedure, both when the data is collected and in each marketing communication sent to them.
6. recipients of personal data
With regard to the recipients of personal data, we inform you that mundoestudiante takes the necessary measures to ensure compliance with data protection and privacy principles by the third parties with which it maintains relationships, and that its main aim is to fulfil its duty of diligence in these activities.
The disclosure of personal data to third parties is subject to appropriate data protection measures and based on an appropriate legal basis. mundoestudiante ensures that the third parties with which it shares personal data comply with the applicable data protection laws and regulations and implement appropriate security and data protection measures to guarantee the privacy and security of personal data.
To fulfil the purposes set out in this Privacy Policy, third parties sometimes need to provide us with support in the services we offer.
Depending on their nature, these third parties may include:
- Public authorities, regulators or government bodies: These will receive data in cases where this is required by law, local regulations or in compliance with regulatory obligations.
- Service providers: Companies that provide services to mundoestudiante and may have access to the personal data needed to provide those services, such as web hosting providers, financial or online payment services, email delivery services, customer service, HR services and other organisations with which mundoestudiante has collaboration agreements. mundoestudiante will take care to choose providers that offer adequate guarantees and to determine responsibilities with regard to personal data.
- Financial institutions: financial entities that may require access to personal data to process transactions, payments and other financial services.
- Law enforcement: law enforcement agencies and security forces that may require access to personal data in the performance of their duties and responsibilities.
- Marketing and advertising service providers: marketing and advertising companies that may require access to personal data to carry out personalised advertising and promotional campaigns.
- Franchises that are part of mundoestudiante: For the proper administration and development of our activities, your personal data may be shared between the group’s franchises.
- Partner organisations: Academic institutions we work with and with which we may share your personal data in the course of providing the service you have contracted.
7. retention period for your personal data
Personal data provided by the user will be kept for as long as strictly necessary to fulfil the purposes for which it was collected, unless the law requires or permits a longer retention period.
In general, data will be kept for as long as there is a contractual relationship with the holder of the booking and for a limited period after the last interaction with the company. Personal data will be deleted or anonymised when it is no longer necessary or relevant for the purposes for which it was collected and is not subject to any legal retention obligation, and mundoestudiante will always take into account the principle of storage limitation.
8. your data protection rights
mundoestudiante recognises and guarantees the exercise of the following rights, free of charge in the cases established by current legislation, at any time and in an effective and accessible manner:
- Access. You have the right to access your data and to know whether or not your personal data is being processed. In this regard, you may obtain a copy of your personal data, although exercising this right may not adversely affect the rights of others, including their right to data protection.
- Rectification. As a data subject, you have the right to obtain, without undue delay, the rectification of inaccurate data or the completion of incomplete data.
- Restriction.You have the right to obtainrestriction of the processing of your data,where one of the following applies:
- You contest the accuracy of the data, for a period enabling us to verify its accuracy.
- Where you prefer restriction to erasure of the data.
- Where your data is not being processed and should be erased, but is needed to bring a claim or respond to a request.
- Where you have objected to the processing, but the legitimate grounds for it are being verified.
- Objection. You have the right to object at any time, on grounds relating to your particular situation, to your personal data being subject to legitimate processing.
- Erasure. You have the right to have your data erased without undue delay, provided that there is a justified reason for doing so.
- Portability. As a data subject, you have the right to receive your personal data in a structured, commonly used and machine-readable format, where technically feasible. This right may not adversely affect the rights and freedoms of others.
- Not to be subject to automated decisions. As a data subject, you have the right not to be subject to decisions taken as a result of automated processing, including profiling, which may produce significant effects on you.
Furthermore, where the processing of personal data by mundoestudiante is based on consent, in accordance with Article 7 of the GDPR, you will have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal; it will be as easy to withdraw consent as to give it.
However, as stated by the Spanish Data Protection Agency, this right will not apply where it is necessary for entering into a contract between you and the controller, or where the processing of your data is based on consent you have previously given.
In addition, mundoestudiante informs you that, under Article 77 of the General Data Protection Regulation (GDPR), as a data subject you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) if you consider that our processing of personal data infringes that Regulation.
You can find more information about your rights at the following link.
9. disclosure of data
We are a company with franchises and, for them to operate properly, we need to disclose data to the centres themselves. This disclosure is necessary for the performance or development of a contractual relationship. We may disclose data to any of the following companies: Identity: ASESORAMIENTO ACADÉMICO DE ANDALUCÍA S.L. Postal address: CALLE CECILIO VALVERDE MAZUELAS 1, PORTAL 1, 2ºESC. PUERTA 1 Telephone: +34 957 89 28 60 CIF (tax ID): B-56091176 Identity: SERVICIOS ESTUDIANTILES INTEGRALES 2015 S.L. Postal address: CALLE HERMOSILLA 82, 1ºE Telephone: +34 915 77 02 31 CIF (tax ID): B-88044425 Identity: SERVICIOS ESTUDIANTILES INTEGRALES S.L. Postal address: CALLE FERNÁNDEZ DE LOS RÍOS 7 Telephone: +34 914 45 22 50 CIF (tax ID): B-86226750 Identity: MARKETING WEB CONSULTING, S.L., Postal address: CALLE VALDERRIBAS 23, 5ºA Telephone: +34 914 712 540 CIF (tax ID): B-86912060.
10. how to exercise your rights
Any data subject wishing to exercise any of the rights described above may do so by writing to the following email address: administracion@mundoestudiante.com
In line with the recommendations set out in current legislation and the guidelines of the Spanish Data Protection Agency, we inform you that, in the case of children under 14, these rights will always be exercised by whoever holds parental authority or by your guardians, and that those over 14 may exercise them fully by following the instructions described in this section. The Spanish Data Protection Agency provides up-to-date information so that you can understand in depth, at all times, what your data protection rights are.
11. existence of automated decision-making or profiling and information on the use of artificial intelligence
mundoestudiante will not apply automated decision-making or carry out profiling within the meaning of the General Data Protection Regulation (GDPR).
12. security measures applied to personal data
At mundoestudiante we are committed to implementing and maintaining appropriate technical and organisational security measures to protect personal data against destruction, loss, alteration, unauthorised disclosure or unauthorised access.
Security measures include, among others, data encryption, restricted access to personal data, the implementation of strong password policies, regular backups and regular security assessments. In addition, our staff receive training and awareness-raising on personal data protection and information security.
However, it is important to bear in mind that no security measure is completely infallible and that no system can guarantee the absolute security of personal data. Therefore, we cannot guarantee that personal data are completely secure and we disclaim all liability for any security breach that may occur, without prejudice to complying with our legal obligations regarding data breaches.
13. minors
mundoestudiante informs users that, for the processing of data relating to children under 14, as established by the Spanish Data Protection Agency, where the collection and processing of such data is based on consent, it must be express and must be given by your parents or guardians.
The processing of personal data of children under 14 years of age will be based on the express consent given by your parents or legal guardians.
Those over that age may give consent themselves for their data to be collected, except in cases where the law requires them to be assisted by their parents or guardians. As data controller, mundoestudiante will make reasonable efforts to verify that consent was given or authorised by the holder of parental authority or guardianship over the child, taking into account the cost and the technology available.
14. international data transfers
In this regard, and in order to comply with the principle of transparency, we wish to inform you, under Articles 45 and 46 GDPR, that mundoestudiante carries out transfers of personal data that are being processed or are intended to be processed after transfer to a third country or international organisation, complying with and implementing the safeguards set out in current legislation to ensure they are consistent with the rights of data subjects, whenever such transfers take place.
15. changes and updates to our privacy policy
At mundoestudiante we may update and amend our Privacy Policy at any time and whenever we see fit, so that it accurately reflects our privacy practices.
With this in mind, we recommend that you check this Privacy Policy frequently so that you are aware of any changes or amendments. If you have any questions about our Privacy Policy, you can contact us at: administracion@mundoestudiante.com.
16. information about cookies
Briefly, we would also like to inform you that we use cookies to make it easier for you to browse the Platform and to understand how you interact with us. Please read our Cookie Policy for more details about the cookies we use, their purpose and other relevant information,
