Privacy policy
Personal data protection
Last updated · October 2026
Information on the processing of personal data by Servicios Estudiantiles Integrales SL, Servicios Estudiantiles Integrales Presenciales SL and Servicios Estudiantiles Integrales 2022 SL.
Basic information on data protection
| Item | Basic information |
|---|---|
| Controller | The mundoestudiante group company that provides the service (see section 1). |
| Purposes | Managing your relationship with us: enquiries, trial class, enrolment, delivery of classes, payments and invoicing. Sending you information about our services. |
| Legal basis | Performance of the contract and of pre-contractual measures, compliance with legal obligations, legitimate interest and, where indicated, your consent. |
| Recipients | Group companies, providers that supply services to us, and public authorities where required by law. |
| Transfers | Some providers process data outside the European Economic Area, always with appropriate safeguards. |
| Rights | Access, rectification, erasure, objection, restriction and portability, by writing to administracion@mundoestudiante.com. |
1 Data controller
Personal data is processed by the mundoestudiante group company that provides the service in each case (hereinafter, “mundoestudiante”):
| Company | Tax ID (CIF) | Status |
|---|---|---|
| Servicios Estudiantiles Integrales SL | B86226750 | Parent company |
| Servicios Estudiantiles Integrales Presenciales SL | B87976734 | Subsidiary |
| Servicios Estudiantiles Integrales 2022 SL | B10558195 | Subsidiary |
All of them have their registered address at Calle Hernani, 40, local, 28020 Madrid. Data protection contact: administracion@mundoestudiante.com.
The three companies share student management so that, among other things, classes can be made up at any centre. They therefore act as joint controllers, under an agreement that sets out their respective responsibilities. You may exercise your rights against any of them.
This document applies to data processed through mundoestudiante.com, its forms and contact channels, and to data collected when contracting and providing mundoestudiante’s services.
2 What data we process and where it comes from
| Category | Examples |
|---|---|
| Identification | First name, surname, Spanish ID (DNI), foreigner ID (NIE) or passport. |
| Contact | Email address, telephone number and postal address. |
| Personal characteristics | Date of birth, language, nationality and family details needed to manage the service. |
| Academic | School year, subjects, trial class results, progress and the marks you share with us. |
| Financial | Billing details and a record of the payments made. Card and bank account details are processed directly by our payment platform (Stripe); mundoestudiante neither receives nor stores them. |
| Voice and audio | Recordings and summaries of telephone calls. |
| Image | Photographs and videos, only if you have given your consent. Recordings of online classes. |
| Browsing | IP address, device identifiers and cookies (see the Cookie Policy). |
| Opinions | Answers to satisfaction surveys and comments. |
| Job applicants | CV and professional details of people who apply for a job. |
The data comes from the data subject themselves or, where the Student is a minor, from their father, mother or legal guardian. Anyone who provides data about a third party guarantees that they are authorised to do so and that they have informed that person of this policy.
3 Why we process your data and on what legal basis
| Purpose | Legal basis |
|---|---|
| Answering your enquiries and managing the booking and delivery of the trial class. | Pre-contractual measures taken at your request. |
| Formalising the contract, managing enrolment and delivering classes, in person or online. | Performance of the contract. |
| Informing fathers, mothers or guardians about the Student’s attendance, progress and situation. | Performance of the contract. |
| Managing payments, invoicing and payment claims. | Performance of the contract and compliance with legal obligations (tax and accounting). |
| Recording online classes, solely for internal service improvement and analysis of teaching quality. | Legitimate interest in ensuring the quality of teaching. |
| Recording calls, solely for internal service improvement and quality control of customer service. | Legitimate interest. You are informed at the start of each call. |
| Sending customers commercial communications about mundoestudiante services similar to those contracted. | Legitimate interest (Article 21.2 of the LSSI, the Spanish Information Society Services Act). You may object at any time. |
| Sending commercial communications to people who are not customers. | Consent. |
| Using images of the Student in promotional materials. | Consent. |
| Producing internal statistics and improving our services, using aggregated or pseudonymised data. | Legitimate interest. |
| Preventing fraud and ensuring the security of our systems. | Legitimate interest and compliance with legal obligations. |
| Managing recruitment processes. | The applicant’s consent and pre-contractual measures. |
4 Commercial communications
4.1. If you are a customer, we may send you information by email, SMS or WhatsApp about mundoestudiante services similar to those you have contracted, such as intensive courses, exam preparation or languages.
4.2. You may object to receiving them at any time, easily and free of charge, by writing to administracion@mundoestudiante.com or using the unsubscribe link included in each communication.
4.3. We will only send communications about services of other companies, including Classfy, or to people who are not customers, if they have given us their prior consent.
5 Use of artificial intelligence
5.1. Some calls to mundoestudiante may be answered by a voice assistant based on artificial intelligence, which resolves enquiries and, if necessary, transfers the call to the centre’s team. You are informed of this at the start of the call.
5.2. Calls may be transcribed and summarised automatically in order to record the enquiry and follow it up.
5.3. mundoestudiante does not take decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.
6 Recipients
- mundoestudiante group companies, as joint controllers, for managing students across centres.
- Classfy Edtech SL, a group company, as processor for the management platform and online classes.
- Service providers, as processors: hosting and systems, CRM, telephony, messaging, payment gateways, email delivery and professional advice. They process the data only on our instructions and under a data processing agreement.
- Payment platform (Stripe) and banks, which directly manage card payments and SEPA direct debits, as well as refunds.
- Partner academic institutions, where necessary to provide the contracted service, such as registration for official exams.
- Public authorities, courts and law enforcement agencies, where required by law.
We do not sell or transfer your data to third parties for their own commercial purposes.
Recordings. Recordings of classes and calls are used solely for internal purposes of service improvement and analysis of the quality of teaching and customer service. They are not passed on to third parties or used for commercial or advertising purposes, unless required by law.
7 International transfers
Some providers, such as those for CRM, telephony or payments, may process data outside the European Economic Area. In such cases, the transfer is based on an adequacy decision of the European Commission, such as the EU-US Data Privacy Framework, or on standard contractual clauses approved by the Commission. You can request information about these safeguards at administracion@mundoestudiante.com.
8 Retention periods
| Data | Period |
|---|---|
| Enquiries and trial classes not followed by a contract | Two (2) years from the last contact. |
| Contract and Student data | For as long as the relationship lasts and, afterwards, for the limitation periods of any legal actions. |
| Billing and accounting data | Six (6) years, in accordance with commercial and tax legislation. |
| Recordings of online classes | One (1) year from the date of the class. |
| Call recordings and summaries | One (1) year from the date of the call. |
| Images used with consent | Until you withdraw your consent. |
| Job applicants | One (1) year from receipt of the CV. |
Once these periods have elapsed, the data is erased or anonymised.
9 Minors
9.1. The data of students under fourteen (14) years of age is provided and managed through their father, mother or legal guardian, who is the person who signs the contract and, where applicable, gives consent.
9.2. Students aged fourteen (14) or over may consent to the processing of their data themselves and exercise their rights, except where the law requires the assistance of their parents or guardians.
10 Your rights
You may exercise the following rights at any time:
- Access: find out whether we process your data and obtain a copy.
- Rectification: correct inaccurate or incomplete data.
- Erasure: ask us to delete your data when it is no longer needed.
- Objection: object to processing based on legitimate interest, including the sending of commercial communications.
- Restriction: ask us to keep your data without processing it, in the cases provided for by law.
- Portability: receive your data in a structured format so that you can transmit it to another controller.
- Withdrawal of consent: at any time, without affecting the lawfulness of the processing carried out beforehand.
To exercise them, write to administracion@mundoestudiante.com stating which right you are exercising. We will reply within one month at the latest. If you believe we have not handled your request properly, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).
11 Security
mundoestudiante applies technical and organisational measures appropriate to the risk to protect data against loss, alteration or unauthorised access, including access control, encryption of communications, backups and staff training. In the event of a security breach, we will act as provided for in data protection legislation.
12 Cookies
mundoestudiante.com uses cookies. You can find out which ones, for what purpose and how to configure them in the Cookie Policy.
13 Updates
We may update this policy to adapt it to changes in legislation or in our processing activities. The current version will always be published on this page, with the date it was last updated. If the change is significant, we will let you know.
