General terms and conditions

1 Identification of the provider

The services covered by these General Terms and Conditions are provided by any of the following companies of the mundoestudiante group (hereinafter, jointly or individually, “mundoestudiante”):

All of them have their registered address at Calle Hernani, 40, local, 28020 Madrid, and their contact email address is reclamaciones@mundoestudiante.com. In each case, the contracting company is the one stated in the Individual Proposal.

2 Definitions

• Client: the natural or legal person who contracts the Services and undertakes to pay for them.
• Student: the person who receives the Services. They may or may not be the same person as the Client.
• Individual Proposal: the document of specific conditions setting out the Services contracted, their format, price, timetable and method of payment, which the Client accepts by electronic signature.
• Services: academic support classes taught according to the Barbeito method, in person or online.

3 Purpose and scope

3.1. These General Terms and Conditions govern the contractual relationship between mundoestudiante and the Client for the provision of the Services.

3.2. The contract is made up of these General Terms and Conditions and the Individual Proposal. In the event of any discrepancy between them, the Individual Proposal prevails.

3.3. The Services are non-formal education (outside the official Spanish education system) and do not lead to any officially recognised qualification, certificate or accreditation.

4 Capacity and conclusion of the contract

4.1. The Client declares that they are of legal age and have sufficient legal capacity to enter into the contract. Where the Student is a minor, the Client declares that they hold parental responsibility or legal guardianship over the Student, or have sufficient authorisation from the person who does.

4.2. The contract is concluded when the Client signs the Individual Proposal electronically. No payment is due before that signature.

4.3. mundoestudiante will send the Client, on a durable medium, a copy of the signed contract and of these General Terms and Conditions.

5 Provision of the Services

5.1. The Services are provided in the format, at the centre and on the timetable agreed in the Individual Proposal.

5.2. In-person classes may be made up at another mundoestudiante centre, subject to agreement with the Client.

5.3. Where an in-person class is rescheduled online, it will be taught through the Classfy platform, owned by Classfy Edtech SL, a company of the same group. In that case, the contractual relationship with the Client will continue to be governed entirely by these General Terms and Conditions and by the Individual Proposal.

5.4. The applicable calendar of public holidays is the national calendar and the local calendar of the centre where the Student attends classes.

5.5. If, for a justified reason, mundoestudiante is unable to give an in-person class, it will offer the Client the option of making it up on another date or online.

5.6. Online sessions may be recorded, solely for internal service improvement and analysis of teaching quality. Recordings are not passed on to third parties.

6 Scope of the Services

mundoestudiante provides the Services with due diligence and in accordance with the Barbeito method, with the aim of improving the Student’s understanding, study method and performance. Academic progress also depends on factors outside mundoestudiante’s control, such as the Student’s effort and perseverance. The Services therefore do not guarantee specific marks, passing exams or admission to particular courses or institutions.

7 Price and enrolment fee

7.1. The price of the Services is the one in force in the Individual Proposal accepted by the Client, including all taxes.

7.2. mundoestudiante may update its prices. Any change will be notified to the Client at least thirty (30) calendar days in advance. During that period, the Client may terminate the contract without penalty.

7.3. The enrolment fee covers the administration of the Student’s registration. It is paid when the contract is formalised, its amount is stated in the Individual Proposal and it is non-refundable.

7.4. The enrolment remains valid while the Student is attending classes and expires two (2) months after the last class received; July and August are not counted for this purpose. A Student returning with an expired enrolment must enrol again.

8 Types of plan

8.1. Monthly plans. They work as a subscription and renew automatically every month. The first month is invoiced pro rata from the start date to the last day of the month. The Prepara Mañanas (mornings) and Prepara Tardes (afternoons) plans only allow classes in the time slot indicated by their name.

8.2. Tarifa Base. This is the option for booking individual classes. It is not recurring and does not renew.

8.3. Hour packs. The hours purchased expire within the period stated in the Individual Proposal, depending on the number of hours in the pack. Hours not used within that period are lost with no right to a refund, unless the inability to use them is attributable to mundoestudiante.

9 Method of payment

9.1. The Services are paid in advance.

9.2. Monthly plans are charged automatically between the 1st and the 5th of each month through the Stripe payment platform. If the Client has chosen manual payment, they must pay within the same period. The Tarifa Base and hour packs are paid when they are purchased.

9.3. Accepted payment methods are bank card and SEPA direct debit, both managed by Stripe, and payment by card or in cash at the centre. A receipt will be issued for each payment.

9.4. If a payment is not made or a direct debit is returned, mundoestudiante may suspend the Services until the amount owed is settled. If seven (7) calendar days pass without it being settled, and after notifying the Client, mundoestudiante may withdraw the Student and release their place. Bank charges for the returned payment are borne by the Client.

10 Changes, absences and public holidays

10.1. Any change or absence must be notified to mundoestudiante at least one (1) working day in advance.

10.2. Changes notified in time are governed by the following, always subject to classroom availability:

• a) On monthly plans, except the Prepara Mañanas and Prepara Tardes plans, each change costs €2.50 per hour.
• b) On the Tarifa Base and hour packs, changes are free of charge.
• c) Classes on the Prepara Mañanas and Prepara Tardes plans cannot be changed or made up.

10.3. Classes not cancelled in time are deemed to have been given and do not entitle the Client to a make-up class or a refund.

10.4. The price of monthly plans is calculated on the basis of four weeks of classes. Public holidays on which the centre is closed therefore do not entitle the Client to make-up classes. Even so, except on the Prepara Mañanas and Prepara Tardes plans, the Client may choose to make them up under the conditions of clause 10.2.a).

11 Rules of attendance and Client obligations

11.1. The Student must come to class with the materials indicated and follow the teacher’s instructions.

11.2. Behaviour that seriously disrupts the normal running of classes may lead to the suspension of the Services, after notice to the Client.

11.3. mundoestudiante’s responsibility for the Student is limited to class time and to the inside of its premises.

11.4. The workbooks and other Barbeito method materials are the property of mundoestudiante. They are provided solely for the Student’s personal use, and reproducing or distributing them is prohibited.

11.5. The Client undertakes to provide truthful, up-to-date information and not to give third parties access to the Services contracted for the Student.

12 Duration and cancellation

12.1. The contract lasts for the period corresponding to the plan contracted. Monthly plans remain in force until the Client gives notice of cancellation.

12.2. Cancellation of a monthly plan must be notified at least five (5) calendar days before the start of the following month. If notice is given later, the full amount for that month becomes payable.

12.3. Cancellation may be notified by email to reclamaciones@mundoestudiante.com or in person at the centre.

13 Right of withdrawal

13.1. The Client may withdraw from the contract, without giving any reason, within fourteen (14) calendar days of its conclusion. To do so, they may use the form in the Annex or any other unequivocal statement sent to reclamaciones@mundoestudiante.com.

13.2. If the Client withdraws from the contract, they will be refunded the proportional part corresponding to Services not provided. Classes given up to the date of withdrawal will be invoiced at twenty euros (€20) per hour. The enrolment fee is not refunded.

13.3. mundoestudiante will make the refund within fourteen (14) calendar days at most of being notified of the withdrawal, using the same payment method that was used.

14 Termination by mundoestudiante

mundoestudiante may terminate the contract for non-payment, in accordance with clause 9.4, or for serious breach of the rules of attendance, after written notice to the Client. In that case, it will refund any amounts paid that correspond to Services not provided.

15 Data protection

The personal data of the Client and the Student are processed in accordance with the Privacy Policy published at mundoestudiante.com/en/privacy-policy. Consent to receive commercial communications and to the use of images is optional and is requested separately.

16 Communications and complaints

16.1. Communications between the parties are sent to the email address stated in the Individual Proposal.

16.2. The Client may submit complaints to reclamaciones@mundoestudiante.com or using the official complaint forms (hojas de reclamaciones) available at all centres.

17 Changes to the General Terms and Conditions

mundoestudiante may amend these General Terms and Conditions. Amendments will be notified to the Client at least thirty (30) calendar days in advance. If the Client does not accept them, they may terminate the contract at no cost before they come into force.

18 Governing law and jurisdiction

The contract is governed by Spanish law. If the Client is a consumer, the courts of their place of residence have jurisdiction. In all other cases, the parties submit to the courts of the city of Madrid.